UPSELLING & SALES STRATEGIES
More. More. More. Your customers are ready to hand over more of their hard-earned money and gladly—if you know the magic words.
WHO IS THE COURSE FOR?
Business owners who are looking to maximise team members’ abilities to create better experiences for their guests and to increase revenue through upselling and sales strategies.
Managers who are looking to gain new skills and tactics to sell their product and wow their guests by anticipating their needs and training their teams in the power of suggestive selling.
WHAT YOU’LL LEARN
•How to present your product knowledge in a way that will best assist and entice your clientele
•Ways to deconstruct your clientele’s needs and expectations so you can present them with solutions to solve their questions
•How to adapt to constant change and turn the flux into an opportunity
•Tactics for relating to your clientele, understanding their mindset and building rapport
•How to build a stronger sense of self-confidence to sell and upsell with more natural ease
•A firm understanding of the balance between overselling and underselling
•Strategies on giving customers exactly what they want – at the right moment
COURSE OUTLINE
Module 1: Confidence & Service Standards
Module 2: Awareness of Yourself and the Customer
Module 3: When and How to Upsell
Module 4: Handling Challenges with Grace
EXPERT
James Marion has spent 20 years in the hospitality and food & beverage sectors in both the United States and Thailand. He specialises in training others to master the principles of consumer psychology, sales tactics and imaginative customer service that increase revenue while maximising customer satisfaction.
In Thailand, he’s managed specialty events, from unforgettable weddings to elaborate dinners on the beach, with boutique hotels in Phuket – training team members in how to deliver the perfect experience. Benefit from his expertise in motivating others through empowering trainings and his deep knowledge of customer service and sales strategies.